Terms of ordering

Updated 11.6.2022

 

General terms

By accepting these terms, the purchaser consents to the processing of personal data as described in the privacy statement.

We do not share your contact information with others, we only use it to deliver your order and manage your customer relationship.

 

Peonies in sale now

All the peonies sold on our website are potted plants located in our nursery in Taivassalo.

Our annual selection is first on pre-sale during the winter season. In the spring and summer, we sell the same peonies with fast deliveries.

We reserve the right to change the selection and prices during the season, but in general new peonies are added and prices updated only annually.

Only in specifically reported situations do we sell bare-rooted peonies.

If the peonies for sale were bare-rooted, this would be stated in this text.

 

Delivery terms (Finland)

Delivery of peonies

Currently the delivery time for peonies is max 2 weeks. We often send peonies from Taivassalo much faster.

Delivery to the nearest or desired Matkahuolto pick-up point (€ 25) or to your door (€ 32).

The delivery cost includes the packaging costs of the peonies and materials, as well as the insured, careful transportation.

All orders over € 200 are free of charge.

We will send you a new email when we start handling your order here in Taivassalo.

Matkahuolto notifies you when the order can be picked up or agrees with you on home delivery. (About Homedelivery)

 

Pickup from Taivassalo or from an event

When you choose pickup as the delivery method, you only pay for the peonies.

Pickup from Taivassalo:

Pickup from Taivassalo must be picked up two weeks (14 days) from the order date.

After this time, we cannot guarantee that the specific variety you ordered will still be available.

Pickup from an event:

You can see a list of our upcoming events on our Finnish homepage (pioni.fi).

Please write to the order details, from which event you want to pick up your peony order from.

 

Other products

A small product (peony earrings) is sent as a safe and trackable Matkahuolto XXS package (5 €). When ordering peonies, too, the earrings will be delivered in the same package as the peonies.

Gift card will be delivered immediately via e-mail after payment, or at the date chosen when ordering.

The gift card is valid from the date of order to the end of the year, and it can be used as a gift card code in the online store or by showing the gift card (e-mail) in our garden or at a sales event.

 

Cancelling your order / warranty

The consumer has the right to cancel their online store purchase 14 days after delivery. Please contact us.

We follow the seedling purchase safety condition recommended by Viherympäristöliitto (Taimistoviljelijät ry), according to which the growth start guarantee for our plants is valid for 45 days from the delivery date. A reclamation must be made before the end of this warranty period. (taimistoviljelijat.fi/ostoturvahdot)

We adhere to variety authenticity.

In the case of peonies, the blooming during the first couple of years can differ from the blooming of the final, full grown peony.

The shape of a flower can be different and the shades can vary. Sometimes, however, the peony blooms in a distinctly different way than it should.

If the peony you have purchased (with documentation of purchase) is not the right variety, we will replace you with a new peony of the correct variety, if the stock situation allows it.

This replacement does not include freight costs, only the new correct peony plant. Please contact us.

 

Delivery to Ă…land

In our online store, prices include Finnish standard 24% VAT. If you want a tax-free invoice, please place an order by e-mail: pioni@pionienkoti.fi

 

Delivery terms abroad ( Sweden / Estonia )

From June 2022, it is possible to order our plants with fast delivery to Sweden and Estonia, too.

Delivery time for peonies is max 2 weeks. We often send peonies from Taivassalo much faster.

The prices of our peonies include VAT at the Finnish tax rate (24%).

The delivery price (30 € / order) includes the packaging costs of the peonies packed with special care for the international trip.

All orders over € 200 have free delivery.

Transportation of your order is handled by Matkahuolto in Finland, PostNord in Sweden and Omniva in Estonia.

Delivery is to a pick-up point of your choice by the service provider. Delivery time after we ship the plants is 2 – 5 days.

Orders will be shipped from Taivassalo on Mondays for a quick trip across the ocean during the weekdays.

Tall seedlings (over 55 cm) may need to be folded / cut to fit the package.

In the long run, this has little effect on the vitality of the peony.

We will send you a new email about the delivery when we start packing your order.

PostNord / Omniva will notify you when your order can be picked up.

The terms and conditions mentioned in the Delivery Terms (Finland) section apply.

 

Billing fee

For orders placed outside our online store (e-mail / phone order), we will add a billing fee of € 5.00.

 

Payment Gateway

The payment service provider in our webshop is Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payment receiver on the bank statement and forwards the payment to the merchant (Home of Peonies, Pionien Koti). Paytrail is licensed as a payment institution. In the event of a complaint, please contact the supplier of the product in first place (Home of Peonies, Pionien Koti).

 

Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Puhelin: 020 718 1830
www.paytrail.com

 

Invoice / Deferred payment

In addition to direct payment methods, Paytrail also offers invoice and installment options. Terms and conditions for different payment methods: https://www.paytrail.com/consumers/paymentservice terms